When evaluating our product, we know you will want to assess why you should buy SMOP. We have gathered a set of topics in question/answer format that we hope will convince you that SMOP is the right solution for you!
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What is SMOP?
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| A. |
SMOP is a self service password reset tool. It also allows users to unlock their own accounts and change their passwords via a web interface. SMOP is made for Microsoft Active Directory environments.
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| Q. |
Why do I need SMOP?
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The bottom line is that SMOP will help save money and increase user productivity/satisfaction. Please see our white paper for a detailed discussion.
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| Q. |
How does SMOP help me save time?
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| A. |
Since users can solve password issues themselves, the percentages of calls related to these issues (generally 15% to 35% depending on your environment) go away and helpdesk technicians can concentrate elsewhere. SMOP also saves your users' time because they reset their own password/unlock their own account without calling the helpdesk.
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| Q. |
How does SMOP help me save money?
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| A. |
SMOP saves money in two main areas:
- Saves helpdesk technicians time which equates directly to less staffing needs thereby reducing costs
- Saves users time and increases their productivity which indirectly saves money
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| Q. |
Why is SMOP better?
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| A. |
We believe SMOP has the right balance of features and value to make it the right choice among products in this field. We believe in the following key value propositions:
- SMOP shatters the pricing model for this product area. Products with similar functionality (and some with less functionality) cost significantly more. We are radically changing the cost of entry for products in this field.
- SMOP offers customization features that other products do not:
- Password Reset Behavior - SMOP has 4 different models including allowing the setting of the "change password at next logon" feature which gives additional security for the reset password process.
- Minimum number of questions AND maximum number of questions: Number of challenge response questions can be finely controlled in SMOP.
- Customize Challenge question text: This allows organizations most flexibility and opens up many possibilities (such as asking for employee ID numbers or student ID numbers as one of the questions).
- Case Sensitivity: SMOP can be configured so that challenge/response questions are case sensitive or case INsensitive.
- Integration into helpdesk web site: SMOP allows a redirection to your helpdesk and since SMOP is a simple virtual directory in IIS, it allows an easy link to add to your intranet or internet portals.
- Supports multiple domains: Multiple Active Directory domains can be supported very easily in SMOP.
- Ease of Setup and Ease of Use: SMOP can be set-up and ready to deploy in as little as 30 minutes. SMOP uses industry standard SQL Server database and .NET Framework technologies that make setting up SMOP and using SMOP for users simple.
- Secure: We have designed in security from the start with SMOP. We encourage you to compare our security features with our competition. Following points are worth noting:
- User enrollment data is stored in a SQL Server database using 128 bit encryption.
- SMOP fully supports SSL so that user data can be sent across the network in encrypted format.
- SMOP Administration pages have controlled access through an Active Directory administrator group.
- SMOP password resets are done through a SMOP service account that has carefully controlled access and can only be configured through a SMOP Administrator account.
- Enrollment answers are not cached in IE or Firefox so there is no record of the enrollment data on client machines.
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| Q. |
Why should I trust turbo-IT?
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| A. |
turbo-IT Corporation is committed to making I.T. solutions for the long-term. We strongly believe in our products and stand behind them for their lifetime. Our product development team and marketing team are industry veterans with a consistent record of delivering value.
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| Q. |
How secure is SMOP?
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SMOP uses industry standard best practices for securing user information. SMOP uses 128 bit encryption to store data into a secure SQL server database. For information transmitted across the network, SMOP supports SSL so that this data is encrypted before being sent across the wire.
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| Q. |
I am still not convinced.
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As the saying goes, "The Proof of the pudding is in the eating" - we have a fully functional 10 user version of SMOP available for download. We encourage you to "taste the pudding" and try out SMOP for yourself. You can also watch the demo video to see SMOP in action.
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